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Reply to Parent Letters

This guide explains how to respond to parent letters.

What are Parent Letters?

Parent letters are official communications from the daycare to the parents of a group or an entire location. They can have various response formats:

Response Type Description
Informal For your information, no reply needed
Reply possible You can write a text reply
Reply required A reply is needed, usually with a deadline
Survey Questions with single or multiple choice, possibly free text fields
Poll Yes/No vote or selection from options
Table You fill in rows in a structured table

Open Parent Letters

1. Access Parent Letters

Click on the parent letter icon (paper plane) in the header. A red badge shows unread letters.

Parent Letters

Parent Letters

2. Select a Letter

The list shows for each letter:

  • Subject
  • Unread badge (if not yet opened)
  • Date of publication
  • Group or location (recipient scope)
  • Author

Click on a letter to open it.

3. Read and Reply

Read the letter content. Depending on the response type, you will see different options at the bottom of the letter:

Text reply:

  1. Enter your reply in the text field
  2. Click Submit

Survey:

  1. Answer the individual questions (single choice, multiple choice, or free text)
  2. Click Submit

Table:

  1. Add rows or fill in the provided fields
  2. Click Save

Submit Reply

Submit Reply

Change Your Reply

You can change your reply as long as the deadline has not expired:

  1. Open the parent letter again
  2. Change your reply
  3. Click Submit or Update

Watch the deadline

Some parent letters have a response deadline. After the deadline has passed, you may no longer be able to reply. The deadline is shown in the letter.

Attachments

Parent letters can contain file attachments (e.g., PDF documents, images). Click on the file name to download the attachment.